Comments on: “You Are Doing Your Clients a Horrible Disservice” http://socialtnt.com/2008/07/11/you-are-doing-your-clients-a-horrible-disservice/ social media, marketing and PR tips, commentary and review Sun, 21 Sep 2008 00:55:10 +0000 hourly 1 http://wordpress.com/ By: “Say No to No Comment: How to Answer Negative Blog Posts” « socialTNT http://socialtnt.com/2008/07/11/you-are-doing-your-clients-a-horrible-disservice/#comment-628 Fri, 01 Aug 2008 14:52:48 +0000 http://socialtnt.wordpress.com/?p=248#comment-628 [...] Kevin Cuneo’s reply to a potentially critical post in “You Are Doing Your Clients a Horrible Disservice” [...]

]]> By: socialTNT http://socialtnt.com/2008/07/11/you-are-doing-your-clients-a-horrible-disservice/#comment-625 Tue, 29 Jul 2008 05:50:37 +0000 http://socialtnt.wordpress.com/?p=248#comment-625 [...] “You Are Doing Your Clients a Horrible Disservice” [...]

]]> By: Hannah http://socialtnt.com/2008/07/11/you-are-doing-your-clients-a-horrible-disservice/#comment-618 Fri, 18 Jul 2008 17:35:36 +0000 http://socialtnt.wordpress.com/?p=248#comment-618 Thanks for sharing this. I’m going to pass it along to the senior staff at my firm!

]]> By: Chris Lynn http://socialtnt.com/2008/07/11/you-are-doing-your-clients-a-horrible-disservice/#comment-616 Fri, 11 Jul 2008 22:40:50 +0000 http://socialtnt.wordpress.com/?p=248#comment-616 Hi Kevin:

Thanks for your comment. I’m impressed by how fast you caught this blog post. :) Any 2.0 company using 2.0 marketing practices gets extra pluses in my book.

I wish yoono the best of luck. From my summize searches, it looks like you guys are growing quickly!

And buckets of Kudos for you and your team for being active in the community. :)

Best,

Chris

]]> By: Kevin http://socialtnt.com/2008/07/11/you-are-doing-your-clients-a-horrible-disservice/#comment-615 Fri, 11 Jul 2008 22:07:10 +0000 http://socialtnt.wordpress.com/?p=248#comment-615 Hi Chris,

Over here at Yoono we completely agree that Twitter is a great way to connect with our community. And we find Summize to be the best way to monitor Twitter. I love how it lets you know there’s more results since your last search. (I was also using it to track my replies when that feature went down on Twitter.)

We’re going a mile a minute over here so unfortunately there’s only so much time in the day to respond to negative comments and assist users via Twitter. However, we try to get to as many as we can and if they aren’t responded to, users can rest assured they were read and taken into account. Although we love good feedback, we think any feedback is worthwhile in helping us craft a superior product.

With that said I’m off to check in on Summize, looks like I have nine results up since my last search.

Great post, keep up the good work. And we’re all looking forward to Marie’s review!

Cheers,

Kevin Cuneo
Yoono Community Evangelist
kcuneo (at) yoono (dot) com
http://twitter.com/kcuneo

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