Comments on: “Say No to No Comment: How to Answer Negative Blog Posts” http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/ social media, marketing and PR tips, commentary and reviews by Chris Lynn and Marie Williams Tue, 02 Mar 2010 03:57:18 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: TonyT http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2442 TonyT Wed, 03 Sep 2008 17:28:30 +0000 http://socialtnt.wordpress.com/?p=310#comment-2442 Great post with some good insights. I also wanted to let you know that the RSS feed link isnt working. (maybe its just Google Chrome?) Great post with some good insights. I also wanted to let you know that the RSS feed link isnt working. (maybe its just Google Chrome?)

]]> By: “Say No to No Comment: How to Answer Negative Blog Posts” « Floating Life http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2433 “Say No to No Comment: How to Answer Negative Blog Posts” « Floating Life Sat, 02 Aug 2008 23:19:36 +0000 http://socialtnt.wordpress.com/?p=310#comment-2433 [...] No to No Comment: How to Answer Negative Blog Posts” “Say No to No Comment: How to Answer Negative Blog Posts” « socialTNT is one of the top posts on WordPress this morning. I thought it worth bookmarking [...] [...] No to No Comment: How to Answer Negative Blog Posts” “Say No to No Comment: How to Answer Negative Blog Posts” « socialTNT is one of the top posts on WordPress this morning. I thought it worth bookmarking [...]

]]> By: Jany http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2437 Jany Sat, 02 Aug 2008 00:33:15 +0000 http://socialtnt.wordpress.com/?p=310#comment-2437 Have to say, this is one of my fave socialTNT posts to date. :) Thanks, Chris and all the commenters for the insight. Have to say, this is one of my fave socialTNT posts to date. :) Thanks, Chris and all the commenters for the insight.

]]> By: Chris Lynn http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2435 Chris Lynn Fri, 01 Aug 2008 22:21:39 +0000 http://socialtnt.wordpress.com/?p=310#comment-2435 Mark: Thanks for sharing those! They are great examples. Mark: Thanks for sharing those! They are great examples.

]]> By: Mark Johnson http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2434 Mark Johnson Fri, 01 Aug 2008 21:52:31 +0000 http://socialtnt.wordpress.com/?p=310#comment-2434 @Chris Sure, one of my best examples was a fruitful exchange I had with a gentleman named Stephen Smoliar. He wrote <a href="http://www.netnewspublisher.com/playing-with-powerset/#comment-1835" rel="nofollow">a lukewarm review of Powerset</a> right after the launch. I made a brief comment, tied in a bit of a personal angle (philosophy) and suggested that he try it out a little bit more and write another post. This sparked a fruitful e-mail debate and <a href="http://therehearsalstudio.blogspot.com/2008/05/powerset-adventure-continues.html" rel="nofollow">another blog post</a> that was more in depth. Subsequently, he referred to Powerset in a number of his blog posts. He probably would have just dismissed Powerset if: 1) I had ignored the original post or 2) Left a curt, nasty comment. I made a friend, learned a thing or two about my product, and got a few more posts. @Chris Sure, one of my best examples was a fruitful exchange I had with a gentleman named Stephen Smoliar. He wrote a lukewarm review of Powerset right after the launch. I made a brief comment, tied in a bit of a personal angle (philosophy) and suggested that he try it out a little bit more and write another post. This sparked a fruitful e-mail debate and another blog post that was more in depth. Subsequently, he referred to Powerset in a number of his blog posts. He probably would have just dismissed Powerset if: 1) I had ignored the original post or 2) Left a curt, nasty comment. I made a friend, learned a thing or two about my product, and got a few more posts.

]]> By: Cas http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2438 Cas Fri, 01 Aug 2008 21:28:42 +0000 http://socialtnt.wordpress.com/?p=310#comment-2438 Excellent post and right on the money. Excellent post and right on the money.

]]> By: Chris Lynn http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2439 Chris Lynn Fri, 01 Aug 2008 18:22:41 +0000 http://socialtnt.wordpress.com/?p=310#comment-2439 Mark: Agreed. There are a lot of people on the Internet that just want to pick a fight. The question then is: Are they actually saying something meaningful? Even if it may be angry ranting about a product, it might still need to be addressed. If they are saying "Company X is lame," then that might not need a comment. If it is "Company X is lame because A, B, C and D," it's probably best to comment and address their issues. Do you have any comments you've left that you would like to share? Mark: Agreed. There are a lot of people on the Internet that just want to pick a fight. The question then is: Are they actually saying something meaningful? Even if it may be angry ranting about a product, it might still need to be addressed. If they are saying “Company X is lame,” then that might not need a comment. If it is “Company X is lame because A, B, C and D,” it’s probably best to comment and address their issues.

Do you have any comments you’ve left that you would like to share?

]]> By: Mark Johnson http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2441 Mark Johnson Fri, 01 Aug 2008 18:06:58 +0000 http://socialtnt.wordpress.com/?p=310#comment-2441 When there's a negative post about Powerset, I try to decide whether the person is being a genuine asshole or whether they're just misinformed. If it's the former, silence is the best policy. But, gently giving people knowledge often can create a good relationship and/or a derivative post that's more complimentary. Tough skin is important =) When there’s a negative post about Powerset, I try to decide whether the person is being a genuine asshole or whether they’re just misinformed. If it’s the former, silence is the best policy. But, gently giving people knowledge often can create a good relationship and/or a derivative post that’s more complimentary.

Tough skin is important =)

]]> By: Chris Lynn http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2440 Chris Lynn Fri, 01 Aug 2008 17:19:09 +0000 http://socialtnt.wordpress.com/?p=310#comment-2440 Hey Kyle! Thanks for your comment! Sounds like you had a painful week. Can't wait to hear how you handled it! Hey Kyle! Thanks for your comment! Sounds like you had a painful week. Can’t wait to hear how you handled it!

]]> By: Kyle http://socialtnt.com/2008/08/01/say-no-to-no-comment-how-to-answer-negative-blog-posts/comment-page-1/#comment-2436 Kyle Fri, 01 Aug 2008 16:59:58 +0000 http://socialtnt.wordpress.com/?p=310#comment-2436 This was my life for the whole of this week, but in my case we had been misrepresented on one blog, which was then picked up by nearly a 100 other blogs. I'm going to be writing up a case study for my own blog soon, sorry, have to be a wee bit selfish, but wanted to share one thing that I relearned during the nuttiness: "Your community, if you have treated them well, will come to your defense in times of crisis." --kff This was my life for the whole of this week, but in my case we had been misrepresented on one blog, which was then picked up by nearly a 100 other blogs. I’m going to be writing up a case study for my own blog soon, sorry, have to be a wee bit selfish, but wanted to share one thing that I relearned during the nuttiness:

“Your community, if you have treated them well, will come to your defense in times of crisis.”

–kff

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